Policy

Environment

For the comfort of all guests, we kindly ask that you turn off your cell phones and speak softly while inside the facility.

Service Period

Please let us know how we can enhance your massage experience. We are happy to adjust the pressure, focus areas, music, and more. All of our massages are professional and 100% legitimate. If at any time one of our therapists feels uncomfortable or threatened, they are authorized to end the session immediately. In such cases, you will be asked to leave, and no refund will be issued.

Jewelry and Valuables

Please remove any jewelry and leave your valuables at home. We are not responsible for lost or stolen items.

Arrival and Late Policy

We ask that you arrive 10-15 minutes early to ensure you receive your full session time. Please note that your session includes time for undressing, redressing, and professional consultation with your therapist. If you are running late, please call us at (408) 300-1561. We will do our best to accommodate you, but full session time is not guaranteed, and the full amount will still be charged.

Cancellations

We require you to call us on the day of your appointment in order to cancel or reschedule. No-shows will be charged 100% of the service fee.

Payment

We accept Cash, Visa, MasterCard, Discover, American Express, Google Pay, and Apple Pay. A valid credit card must be on file to reserve your appointment.

Gift Cards

Gift cards can only be used at the location where they were purchased. They are non-refundable, have no cash value, and, unless specified, do not include gratuity. Please present your gift card at the time of your appointment, or the full session amount will be due.

Member Sessions

Member sessions are non-refundable and do not include gratuity. Sessions cannot be split for upgrades. If payment is declined, all accumulated sessions will expire, and future appointments will be canceled until updated payment information is provided. A two-day grace period will be allowed for members to update payment details.